It is recommended to ensure that you have the most recent version, which is version 3. Would you mind sharing the version of Acrobat DC you are currently using? To check the version, kindly navigate to the Help menu and select 'About Acrobat'. I am sorry to hear that you are experiencing issues with your Acrobat DC.

After doing so, please download and install the latest version of Acrobat DC from this direct link. You can find more information on how to do this in this link. If all else fails, you can try uninstalling and then reinstalling Acrobat DC using the Acrobat cleaner tool. If none of the above steps work, it may be helpful to create a new test user profile with full admin rights, or enable the root account in MAC and try using the application there. You can do this by following the steps outlined in this link. If the problem still persists, you may want to try resetting Acrobat preferences to default settings. After doing so, please reboot your computer. If you're not on the latest version, please go to Help > Check for updates and install any available updates. To check this, please go to Help > About Acrobat. It's also important to ensure that you're using the latest version of Acrobat DC, which is version 3.

Hi sorry to hear that you're experiencing issues with Acrobat DC.įirstly, could you please let me know if this issue is specific to a particular PDF file, or are you having trouble launching the application in general? If it's the former, please try opening a different PDF file and see if the issue persists.

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